Company name TRANSFER MADRID WORLD
Name and surname SUSANA MARTINEZ GARRIDO
Address AVD HISPANIDAD 6, 28042 MADRID

Telephone 34 622 31 60 91
E-mail dataprotection@transfermadridworld.com

Purpose of processing and storage.

The proper organisation and/or provision and/or dissemination of the services we offer through Facebook Messenger, Telegram, our app or the web chat for information and booking flights and hotels. Conduct direct marketing by email for services similar to those you contract, unless you have subsequently opposed such processing initially or in communications, in order to pursue the legitimate interests of promoting products and services in which you may be reasonably interested.

The personal data provided will be retained as long as the interested party remains bound to us by a contractual relationship and does not request its deletion by the interested party and for a period of 2 years from the last confirmation of his/her interest in remaining with us.

Subsequently, the data will be deleted in accordance with the provisions of data protection regulations, which implies their blocking, being available only at the request of Judges and Courts, the Ombudsman, the Public Prosecutor's Office or the competent Public Administrations, during the limitation period of any actions that may arise and, once this period has elapsed, it will be completely deleted.

Legitimation of the treatment

The basis for the processing of your personal data is the execution of the contract and services provided by SUSANA MARTINEZ GARRIDO, as well as compliance with a legal obligation.

Processing for marketing purposes is also necessary to achieve the legitimate aims of the controller in processing its marketing proposals. You may always object to the processing of your data by sending us an email to dataprotection@transfermadridworld.com.

Providing personal data for these purposes is optional, but failure to provide it will make it impossible to activate the requested Services.

Recipients of censuses or transfers

The personal data required to provide the service will be shared by our suppliers when the activity so requires, in which case you will be informed of the recipients, the purpose and the retention period of your data; and when it is required in compliance with a legal obligation by the Administration of Justice and the Spanish Data Protection Agency.

The full list of Data Processors can be obtained by sending a request to Customer Service, which can be reached at dataprotection@transfermadridworld.com.

Transfer of personal data

Some of your personal data may be shared with recipients outside the European Economic Area. SUSANA MARTINEZ GARRIDO guarantees that the processing of personal data by these recipients is carried out in accordance with EU Regulation 2016/679 on the Protection of Personal Data. Transfers may be based on an adequacy decision or on standard contractual clauses approved by the European Commission.

Rights of interested parties

We inform you about our Personal Data Protection Policy, how we process your personal data when you use our services and how you can give your express, voluntary, informed and conscious consent. Through the different sections of the SUSANA MARTINEZ GARRIDO website from which we collect your personal data, you are informed in accordance with EU Regulation 2016/679 (hereinafter: "Regulation"), so you are obliged to read it before providing the requested data.

The information and data provided by you or acquired during your registration or sign-up for SUSANA MARTINEZ GARRIDO's services (email, identification data, ID, date of birth, telephone number, postal address, or any other data required for the provision of our services) will be treated in accordance with the rules of the Regulation and with the confidentiality obligations of SUSANA MARTINEZ GARRIDO. Your personal data will be treated in accordance with the principles of legality, confidentiality, purpose and limits of data retention, data minimisation, correctness, transparency, accuracy and exhaustiveness indicated in the Regulation.

Data controller and data protection officer

The person responsible for the Treatment is SUSANA MARTINEZ GARRIDO, with address at Avda. European Union, 67, 28939, Arroyomolinos, Madrid.

SUSANA MARTINEZ GARRIDO has a Data Protection Officer (DPO) who is available for any information regarding the processing of personal data that you wish to know. You can contact the DPO designated for this purpose by writing to dataprotection@transfermadridworld.com.

Processing of Personal Data

Processing of Personal Data means any operation or set of operations which is performed with or without the help of automated processes on Personal Data or sets of Personal Data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, comparison or combination, restriction, erasure or destruction. In particular, the Personal Data processed by SUSANA MARTINEZ GARRIDO are the following:

Data provided by the interested party:

The personal data you share with us when you open an account and use our services, or send messages to our Customer Service or via Live Chat. We will use personal data only and strictly to the extent necessary to fulfill your request.

By using the services of SUSANA MARTINEZ GARRIDO, personal data of third parties sent by you may be processed. In this case, you must have the permission of the interested party, assuming all legal obligations and responsibilities. We can collect and use information from minors only if it has been provided by their parents or guardians or with their consent. Otherwise, we reserve the right to delete it.

In this regard, you agree to hold SUSANA MARTINEZ GARRIDO harmless in relation to any dispute, claim, request for compensation for damages for the processing that may reach SUSANA MARTINEZ GARRIDO by third parties whose personal data has been processed through your use of our services, in violation of the applicable rules on personal data protection. In any case, if you provide or process personal data of third parties when using the service, you guarantee that the processing always has an adequate legal basis (such as the consent of the interested party) in accordance with the Regulation, which legitimizes the processing of the information in question.

The aforementioned personal data is requested if it is necessary for the proper execution of the contract on our part and, in turn, to allow us to comply with our legal obligations. Without it, we may not be able to provide you with the services you request.

It is important that all personal data you provide when registering as a User or at any other time while using the Site or sending us an email or SMS message is correct and accurate.

Navigation data:

These are Personal Data whose transmission is considered implicit in the use of Internet communication protocols used by computer systems and software procedures to operate the SUSANA MARTINEZ GARRIDO Site. This information is not collected to be associated with identified or identifiable persons, but could, through processing and association with data held by third parties, allow users to be identified. This type of data may include: IP addresses, domain names of the devices that connect to the Site, addresses in the Uniform Resource Identifier (URI), the time and method of sending the request to the server, the size of the file obtained in response, the status code of the response given by the server and other data on the operating system and the environment of the user's device. The purpose is to provide anonymous statistical information on the use of the Site, to verify its operation, to identify anomalies or abuses and are deleted after processing. They may also be used to determine responsibilities in the event of possible computer crimes against the Site or third parties.

Interaction with social networks:

You can complete the registration form through our Site to contract our Services, but you can also register for the Services if you have a profile, through Facebook, Telegram, Instagram, LinkedIn, Twitter, SMS (hereinafter RRSS). In these cases, the RRSS will automatically send SUSANA MARTINEZ GARRIDO some of your personal data, specified in the pop-up window displayed at the time of the request.

You may choose to associate your SUSANA MARTINEZ GARRIDO account with your social media accounts if you have them. If you link, connect or log into your account with a service such as a social network, that service may send us data such as registration and profile information (username, user ID associated with your social network account, photo, email) and any other information you have permitted the relevant social network to share with third parties. The data we receive depends on your privacy settings on the relevant social networks. You can always review and modify your privacy settings on third party sites and services before linking or connecting them to our Site. For more information, see our Cookie Policy section.

Legal basis

Create and/or maintain the contractual relationship established for the provision of the Service requested by you in all its phases, as well as send you information (by email, telephone, SMS, RRSS) related to the established contractual relationship.

Observe legal, regulatory and compliance requirements and respond to requests from Judges and Courts, the Ombudsman, the Public Prosecutor's Office or competent Public Administrations that carry out an investigation. Observe legal, regulatory and compliance requirements and respond to requests from Judges and Courts, the Ombudsman, the Public Prosecutor's Office or competent Public Administrations that carry out an investigation. Carry out statistical analysis to see how our Site or our services are used and to measure the development of SUSANA MARTINEZ GARRIDO's business.

Based on our legitimate interest, to improve our Site, its functionalities and our services. Based on our legitimate interest, to comply with our terms and conditions, to protect our rights in the event of a dispute or claim.

Where permitted by law, unless you expressly object, to communicate with you about promotions (by email, SMS or other equivalent electronic communication) relating to products and services similar to those you have purchased from us.

To send you, with your prior consent (by email, SMS or other equivalent electronic communication), offers on products and services that we believe may be of interest to you and that are marketed by us or our business partners in the following sectors: tourism, leisure, entertainment.

To ensure the security of our Site and systems and to prevent or detect fraud, security incidents or other crimes.

To personalize online marketing communications and promotions we offer to you based on information about how you use our Site, our products and services, and other Sites collected through cookies.

Recipients of the data

Our employees and/or authorized collaborators who provide support and consulting services in the areas of administration, product, legal, customer service and IT systems, as well as those responsible for maintaining our network and hardware and software equipment, business consultants, professionals who provide tax audit services or assess the value and capabilities of the business, when necessary for a sale of our company or its assets.

Our ancillary service providers who, in their capacity as data processors, process your personal data, such as customer service providers, information technology and web hosting, analytics services.

Airlines, hotels, as well as any other third party to whom you must communicate your personal data for the provision of the requested service, who will act as data controllers. Please be advised that airlines are required by regulations in the United States of America and other states to disclose to customs and border authorities access to the personal data of passengers on their flights.

We may be required to communicate the data collected about the passengers included in the booking to the competent authorities of the countries included in the customer's travel itinerary if required by applicable regulations.

Payment service providers and financial institutions in their capacity as data controllers, since SUSANA MARTINEZ GARRIDO does not access the data that you communicate to these providers through their digital gateways.

The competent authorities when they require us to do so in compliance with current regulations. Likewise, in the event that we need to assert our rights or those of a third party, we may inform the authorities or security bodies.

International data transmission

The personal data of Users and/or Clients of SUSANA MARTINEZ GARRIDO are processed on AMAZON servers in the European Economic Area (EEA). Therefore, the processing of your data by these service providers does not have the status of international transmission. Reservations for services such as airlines and hotels are made by communicating your data to the corresponding data controllers (through their portals, platforms, forms). who may process your data outside the EEA so that you can receive the requested services. It is recommended that you review their privacy policies before consenting to the processing of your data.

Data retention time

We retain your personal data for as long as necessary to carry out the activities set out in this Privacy Policy, fulfil the purposes or comply with a legal obligation.

*Rights that can be exercised and how to exercise them.

*Right of access.

*Right to be informed about the existence of your personal data and to obtain a copy.

*Right to update, rectify and/or correct your personal data.

*Right to deletion and right to restriction.

*The right to the portability of your personal data in a structured, commonly used and machine-readable format and to ask us to transfer such data to another data controller.

*Right to withdraw your consent unless we have another legally justified consent